ADDITIONAL SHIPPING INFORMATION
Where do you ship?
Orders can be shipped anywhere in the world.
Can I order and have you ship directly to the recipient?
Of course you can. Just be sure to add the recipient’s address in the delivery address section. If you would like more than one product sent directly please do this in separate orders as only one delivery address can be added to each order. If you are ordering a card pop the message in the notes box at checkout and I will handwrite the card for you (don’t worry, I have nice handwriting). You’ll never have to worry about payment information as this is never included with orders.
When will my order be dispatched?
All orders will be dispatched within 2-3 working days. From the beginning of November this time will be extended due to the higher volume of orders. Up to date shipping information for the Christmas period will be posted after Halloween.
How will my order be packaged?
Individual cards are packaged in a board backed envelope. Multiple cards, A5 & A4 prints and stationery items are packaged in rigid mailers. A3 prints are packaged flat in A3 mailers to ensure the prints reach you in tip top condition. Larger orders are packaged in boxes.
How long will it take to reach me?
All mail is sent via a Royal Mail first class service. Once dispatched, the delivery time depends on your location.
North of Ireland and UK: 1-2 working days
Ireland and Europe: 3-5 working days
Rest of the World: 7-21 working days (depending on final destination)
These are standard times but are subject to increase depending on both local and global circumstances.
Please note that working days refer to Monday - Friday and do not include weekends.
Can I track my order?
Tracking services are not offered as standard but if you would like to add this to your order or if you require an express delivery service please get in touch before you place your order.
How much does shipping cost?
The cost of shipping is calculated by the weight of the order and will vary depending on the delivery location. This is visible on the order summary page.
Connect The Dots Design is not responsible for customs or import costs. These are the responsibility of the customer.
Can I collect my order?
Collection is not available at this time.
What happens if my order is late?
There are still delays in many areas due to COVID-19 and the advice from Royal Mail is to continue to be patient. Orders shipping to North America are taking upwards of 3 weeks to deliver.
Check your shipping confirmation email for the dispatch date and refer to the shipping times above. If your shipping email was received after 4 pm your order will have been received by the Post Office but will be picked up by Royal Mail the next working day. Friday afternoon dispatches may not enter the Royal Mail system until Monday.
Please also check your order confirmation to ensure you have included the correct address. If your order is being delivered to a place of work please check with the reception area as well as with colleagues. Please also check with neighbours.
Please double and triple check your shipping address before you submit as an order that has not been received/ lost due to an incorrect shipping address is not liable for a refund or replacement.
Any orders left with a mail centre and not picked up within the given timeframe are not liable for refund. If the order is returned to sender the customer is responsible for shipping costs to have the item shipped again.
If you have any concerns about your order please get in touch via email firstname.lastname@example.org